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Returns... A Pleasant Surprise

December 27th, 2012 at 02:31 pm

I have a few returns to do. The Swimbabies didn't like a couple of things, and I ended up with a few extra things. So last night I was digging through all the receipts to find the ones I needed for returns.

I happened to look at a receipt from REI and noticed that I was charged twice for a $32.99 item. I was completely annoyed! But I got up this morning and marched to the store, receipt in hand. I explained that I had bought three items, but was charged twice for one of them. I showed the receipt and... no problem! They apologized and immediately issued the credit. I was worried, because I knew I couldn't prove I only bought one, and I was afraid they wouldn't believe me. I said, "I'm usually so careful, and I heard the total and thought it seemed a little high. But my husband just handed over his credit card, and we were busy talking and planning our next shopping stop, and thinking about other things." The customer service rep said, "That's probably what we were doing, too."

So happy! I was hating the thought of $32.99 lost!

8 Responses to “Returns... A Pleasant Surprise”

  1. creditcardfree Says:

    Nice. Glad that adjustment worked out! It is always good to double check receipts.

  2. Banker Gurl Says:

    I recently had a very similar experience at Staples and went back the next day and the returned the extra item with no questions asked! I was also very pleasantly surprised that I didn't have to argue and the process was so easy! Smile Yeah for good customer service!

  3. Wink Says:

    It is just a smart business practice for merchants to make these adjustments without giving the customer a hassle. Why argue and potentially lose a customer for life? I wish more places would support such a customer friendly environment!

  4. Thrifty Ray Says:

    yay...I love happy endings! Smile

  5. rob62521 Says:

    Such good news!

  6. FrugalTexan75 Says:

    What an awesome story Smile

  7. Petunia in a Flower Garden Says:

    I've never had a bad experience at REI - their customer service is great!

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