I have a few returns to do. The Swimbabies didn't like a couple of things, and I ended up with a few extra things. So last night I was digging through all the receipts to find the ones I needed for returns.
I happened to look at a receipt from REI and noticed that I was charged twice for a $32.99 item. I was completely annoyed! But I got up this morning and marched to the store, receipt in hand. I explained that I had bought three items, but was charged twice for one of them. I showed the receipt and... no problem! They apologized and immediately issued the credit. I was worried, because I knew I couldn't prove I only bought one, and I was afraid they wouldn't believe me. I said, "I'm usually so careful, and I heard the total and thought it seemed a little high. But my husband just handed over his credit card, and we were busy talking and planning our next shopping stop, and thinking about other things." The customer service rep said, "That's probably what we were doing, too."
So happy! I was hating the thought of $32.99 lost!
Returns... A Pleasant Surprise
December 27th, 2012 at 10:31 pm
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