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Replacement Burger and Fries

June 25th, 2012 at 08:27 pm

We don't normally eat out much, and we are generally not fans of fast food. But a couple of weeks ago, we were on the road, driving a long distance. We stopped and got burgers, because it was fast, we were hungry, and we wanted to drive through and get home. (Just two of us in the car.)

Normally the food at this particular place is especially yummy. But this time, things were assembled sloppily and there was sauce and drippy things all over. And the worst problem... the fries! They were cold, limp, and unsalted. And there wasn't any salt in the bag!

Because we always cook at home, I'd actually looked forward to this meal. And I was really disappointed. The quality just wasn't there like it usually is. So, I sent an email to the company.

In today's mail was a letter from the company. Inside the envelope was a letter of apology and enough coupons to feed all six of us dinner. I should probably save it for another time when we're on the road, but I am feeling a bit lazy today, and we're going to cash them in tonight!

The Swimboy says, "Love free food!" But really, in this case, I paid for food that we didn't eat. So they owed us. Wink It just makes me feel good, though, when businesses are willing to acknowledge their mistakes and try to make amends.

Posted in Uncategorized | 3 Comments »

3 Responses to “Replacement Burger and Fries”

  1. creditcardfree Says:
    June 25th, 2012 at 09:19 pm 1340659191
    1340659191

    I've been noticing that the food we've had out recently isn't quite doing it for me either. All seems really bland. I guess that helps me keep cooking at home. I hope your burger and fries are much much better this time!

  2. wowitsawonderfullife Says:
    June 26th, 2012 at 01:38 am 1340674718
    1340674718

    Like you, I have been expressing my opinions about food that I have purchased recently. I bought a Delissio pizza (chicken with Franks hot sauce). It was inedible because it had so much salt on it. I sent an email with the bar code asking for a refund or at least an explanation about how salty it was. They sent me a coupon for $5 but couldn't refund the full amount because I did not have the code on the box. Well I recycle boxes and don't keep them around for the three or four weeks it took for them to reply. A coupon is better than nothing. And I also scrutinize every bill from my local grocery store. I figure I have a right to appeal any scanning errors after shopping there for 21 years. Yet I've actual received attitude from a senior cashier about the couple of bucks error I tell them about. It's worth it to take a detailed look at these things and make companies aware of the problems with their products. So I hope you enjoyed your not so free dinner. You deserve it!

  3. Swimgirl Says:
    June 26th, 2012 at 04:29 am 1340684958
    1340684958

    It was awesome. The whole family enjoyed every bite and slurp (free milkshakes, too!)

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